FAQs

 

What types of products does Tech Trek offer?

Tech Trek specializes in a curated selection of cutting-edge technology products, focusing on versatile 2-in-1 Chromebooks and high-capacity charging solutions designed specifically for educational environments. Our offerings include devices such as the Acer Chromebook Spin 511 and the Acer Charging Trolley.

How can I ensure that a product is suitable for my educational needs?

To determine if a product meets your educational requirements, consider factors such as the device's specifications, compatibility with educational software, and its ability to support collaborative learning. Our product descriptions provide detailed information to assist in making an informed decision.

What is your return policy?

We have a 14-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is also required. For more details, please refer to our return policy section.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 5 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

What should I do if my item arrives damaged or defective?

If your item arrives damaged or defective, please inspect it upon receipt and contact us immediately. We will evaluate the issue and work to resolve it promptly. It is important to report any issues as soon as possible to ensure a satisfactory resolution.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, and sale items. If you have questions about a specific item, please contact us for clarification.

Can I exchange an item?

The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This process ensures that you receive the correct product without delay.

How can I contact Tech Trek for further inquiries?

If you have questions or concerns about this Shipping Policy, please contact us:

Email: sales@techtreksa.store

Phone: +27 10 140 2896

Address: 5th Street, Sandton, Gauteng, 2191, South Africa