Help & FAQs

You can browse our products on the website, select the items you want, and add them to your cart. Once you're ready, proceed to checkout and follow the instructions to complete your purchase.

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns under the following conditions:

• Return Window: Items can be returned within 14 days of delivery.
• Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
• Receipt or Proof of Purchase: Required for all returns.

Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.

Please reach out:

• Email: sales@techtreksa.store
• Phone: +27 87 057 1004

We provide an array of payment possibilities that align with South African legislation.

Secure Online Payments- Card Payments: We accept Visa, Mastercard, and American Express through our secure payment partner, Yoco.
- Google Pay: Pay quickly and securely with Google Pay.
- Instant EFT: Pay instantly using your online banking with ABSA, FNB, Investec, Nedbank, Standard Bank, and TymeBank.

Alternative Payment Option- Bank Deposit (EFT): You can also make a direct deposit into our bank account:
Account Name: Tech Trek Retail (Pty) Ltd
Bank Name: Capitec
Account Type: Cheque Account
Branch Code: 450105

Please use your order number as the reference when making the deposit and allow 1-2 business days for the payment to reflect in our account.

We maintain the highest payment security standards. Our Payment Gateway is 3D secured, Visa verified, and MasterCard secured. Credit card details are not stored on our website.

We offer free shipping on all orders above R500. Orders less than R500 will be charged a delivery fee of R150.

We currently deliver only within South Africa. We are considering expanding our delivery areas.

Orders typically arrive within 2-5 business days, depending on the destination.

We use reliable couriers such as Pargo, The Courier Guy, and PostNet for delivery.

To view your order status, visit the order tracking page here.

It is impossible to switch your delivery method from Delivery to Collection after your order is confirmed/fulfilled.

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
• Lost Orders: If your order is lost, please reach out to us immediately for assistance.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is also required. For more details, please refer to our return policy section.

We offer returns under the following conditions:

• Return Window: Items can be returned within 14 days of delivery.
• Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
• Receipt or Proof of Purchase: Required for all returns.

Exceptions: Certain products, such as custom or personalized items, unboxed and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.

To start a return, please follow these steps:

1. Contact Customer Service: Email sales@techtreksa.store with your order number, reason for return, and any supporting photos if applicable.
2. Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if defective or incorrect.

Certain products, such as custom or personalized items, unboxed and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.

Refund Policy

• Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 5 business days.
• Processing Time: Approved refunds will be processed to your original payment method within 5 business days. Your bank or credit card provider may require additional time to post the refund.
• Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at sales@techtreksa.store.

We offer exchanges for incorrect or defective items. Contact us within 14 days of delivery, and we’ll cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.

Exceptions and Special Cases

• Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.
• Incorrect Product: If you receive an incorrect item, please contact us, and we’ll cover the return shipping and send you the correct item promptly.
• Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

Processing Times

• Return Window: Returns must be initiated and shipped within 14 days of receiving the item.
• Inspection Period: Once received, returns are inspected within 7 business days.
• Refund Issuance: Refunds are processed to the original payment method within 5 business days after inspection.

 No cost. We do not charge any restocking fees on returned items.

Please send approved returns to:

TechTrek, 5th Street, 9th Floor - Atrium on 5th Building, Sandton, Gauteng, 2191, South Africa

If you have further questions or require assistance with returns, refunds or exchanges, please reach out:

• Email: sales@techtreksa.store
• Phone: +27 87 057 1004
• Address: 5th Street, Sandton, Gauteng, 2191, South Africa